日翊文化行銷股份有限公司

The customer service is simply decorations, and it can't get through. I'll see how long the package will be delayed Delayed arrival is acceptable But anyway, before you send it, you have to inform it at the store. I have to write an email to the customer service mailbox to ask. Didn't tell anyone who knew you would be delayed really bad

The logistics I sent before the Chinese New Year was obviously the same as Xiao Qi and sent it at the same time. I got it a week ago. It's useless to call customer service. It's a bit sad.

rotten to the left The employee was suspected of being diagnosed and continued to receive goods? Have consumer packages be quarantined with your employees for 14 days? The shop at 60 yuan is slower than the shop at 19 yuan, sadly And there are bad enough delay announcements I can't feel any sincerity I'm too embarrassed to say something about the difficulties If you unilaterally ask others to wait, don't use the word "community in times of difficulty", okay? It looks really bad Why don't you cut the price if you really want to be together? You dare to charge 60 yuan when it's so bad There are no supporting measures and no compensation measures for such a long delay. Then drop a customer service mailbox and phone number that no one cares about at all Are your company's phone numbers and mailboxes also taken to quarantine hotels for quarantine?

Before the resumption of work, the announcement said that it would take 3 to 7 days, but it was still stuck in the inter-regional transfer for more than 7 days. Is this a fraud? If you can't do it, don't make an announcement and write it like this, and no one will blame you. And now it's been a few days since work resumed? It's still in the process of cross-regional transshipment, what's the matter? When an infection broke out, you should stop receiving emails, I just want to collect money, the consumer's shipment is delayed indefinitely without compensation, I will only write, please forgive me, Yes, I will forgive you. I will see how many people will not use this garbage logistics in the future. Please forgive me as well.

Phone calls are completely unhelpful. The epidemic is already the norm. When such a thing happens, the crisis management of logistics companies seems to be rotten on the other end of the phone. Such logistics companies are qualified to cooperate with the whole family, but the performance of the whole family as the leading supermarket business is not enough. Just a very sorry announcement on 2/14. On the 10th day today, the seller sent the parcel on February 7, only 2.8 kilometers from the store to the store, and now the parcel inquiry is still in the logistics center, and there is no one to call customer service. This is how a company with such a slow response can survive in Taiwan.

The package has already exceeded the arrival time. If it is delayed due to the epidemic, it is understandable, but it has already started to go to work. The package is still lying at the transfer station. The time of receiving the package is still in the future. , in the future, I would rather choose a farther supermarket and no longer use family logistics.

I really don’t understand the international parcels that the post office has delivered to the Daxi warehouse on the day when work resumed on 2/10 So far, I have been lying down for 12 days, and I have not arranged for delivery to the store or tally, and I have been stuck in the order establishment stage. Did you lose the warehouse without knowing it? Or do you just get this kind of international package and just throw it aside and ignore it? -- Up to now, 3/4 of the orders have expired, and if you ask Riyi customer service, you will only keep saying that it is because the manufacturer ordered me to ask the Japanese forwarder manufacturer. When I asked the Japanese forwarder, I also said that I asked the person in charge of your family, but there was no reply. I think the so-called "reporting to relevant units" by Riyi's customer service is just an official statement, lol The logistics order number has been transferred to you. It is difficult to find the package, isn't it? Really, in the future, I would rather let Japanese forwarders send it to my home than to your warehouse. It's so rotten that I really have nothing to say. I really hope that the whole family will withdraw from your family, otherwise I will kill you and never have to go to the store from the whole family store :)

If you don’t even want to give a star, the phone will be useless. On 2/1, the shipment will be sent on the 2/10 to confirm whether the goods have arrived. The reply said that the staff could not deliver due to the impact of the epidemic. The above is understandable. The way to inform the item that the item is wet, so it needs to be opened and repackaged (I can't understand that such an important message is actually notified by text message... I thought it was a scam at the moment... The way your company handles it is shameful), and asked me if it will get wet when placed. Items, the items have been placed on your side for a long time, but I am ashamed to ask me if I have placed the items that will get wet by myself, shouldn't I review myself? In the end, I had to ask you to return the goods to the original store. As of today, 2/21, I still did not receive the goods. It is also that we took the initiative to go to the delivery store to inquire about the flow of the goods. After the reply, it all showed that the goods were sent to the receiving store, and there was no half of the goods picked up at the receiving store. Are you kidding us? The sender and the receiver can't get the goods at all... Wouldn't it be too much of a chore, and you have trouble even returning the goods, right? There are so many details that I can't make a call...it's so bad...so far, your company's phone still can't get through...even the store replies that they can't call at home...Are you deceiving consumers? Or do you just answer the store's phone calls? Does it have to be communicated by a third party? ? How much time and money will you waste? If you can go abroad and fly back, it will be faster than your delivery time... Did you send it to outer space? Could you please give an answer? What about things? What about the goods?