林氏建材有限公司 - Section 4

The service lady is great

The service staff has a very good attitude and will use your company's products if there is a chance.

The seamless terrazzo floor is great. The bathroom equipment inside is beautiful

You need high-quality sanitary equipment, just come here! Good professional and responsible merchant!

After sales service is very poor. When we bought a new house, the master bedroom bathroom provided by the builder was coordinated with Lin's building materials, but things moved in and out after moving in, and the process of disappointing me to the bottom was the service. Malfunction of bathtub water flow switch I contacted the master several times before I came to see it. After reading it, I said I had to find time to bring tools and parts to deal with it. After a few days to deal with it, but not repaired, the situation is even worse. It took another few days to change to another engineer to handle it, and the bathtub was taken apart to repair it. Asked why it was not installed when it was originally assembled. (But doesn't it mean that the manufacturer didn't install it well in the first place?) 2. Eliminate the failure of the toilet remote control Less than half a year after moving in, the remote control was broken. At the beginning, we contacted the builder. The builder said that he would contact the manufacturer to deal with it, but there was no response. After chasing the builder several times, the builder directly gave us the contact information of the manufacturer. That is, the contact information of Lin's building materials. We made multiple phone calls ourselves, and said that we would send someone to understand and contact us every time, but the wait was a few months. It didn't begin to respond until two or three days in a row recently and asked the supervisor of the maintenance unit to answer the call. Then, the engineer came to take the remote control and said that it would be repaired. After a week, things came back and charged 400 yuan, but the problem occurred again that night and I could n’t use it. I called back to respond, and I got the statement that this is actually an imported remote control. The original factory of the device is not allowed to be repaired. They kindly helped me to see if I can replace some parts from the broken remote control. The 400 is considered to be repaired without guaranteeing repair (then why not say it at the beginning?), I ca n’t accept it. So I asked for a refund and said that I would n’t repair the remote control, but the manager of the maintenance unit said to give them another chance and give me a response within a week. Well, I took it back for a month and it did n’t go away. I called and asked again, and I got the statement that I have n’t waited for another faulty remote control recently, so I ca n’t repair it. One week?), Tell me otherwise, just ask me to buy a new remote control and give me a discount, count me 7000 (I know that expensive things imported abroad, but I dare not use such service quality), I refuse Now, I asked for a refund if I said that the repair is not good, so I got 400 yuan and the remote control that I could not use originally, and stopped the damage. (It ’s been over a year since the remote control was broken. Time), and be sure to never buy from this company again in the future.

I have bought a jacuzzi in Lin's bathroom for 10 years. Recently, there was a problem with the plug in the bathtub. When I was injecting water and leaking water, I called Lin’s company, and the head of the maintenance department, Mr. Zhao, immediately called back to me. Make an appointment for the repair time of the day. Zhao Zhangchang not only solved the problem completely, but also brushed all the bathtubs together with the hardware parts as new purchases. Seeing that he rolled up the pants, squatting in the bathtub and explaining to me how the scale affects the plug. And teach me how to check and clean the steps and lotion, very patient and clear words, let me be more sure to buy bathroom equipment, look for Lin's bathroom right!! More moving is: sell one After 10 years of product, the repair to the perfect degree, but also not to receive the text, even the signing is exempted, such a company that sells top products and does the best lifelong free after-sales service, it is indeed impossible to meet. Business, I am very happy, I made the best choice, the purchase of Lin's bathroom products, will be the only choice for me to replace or purchase bathroom equipment in the future!!

Subsequent updates: Let’s talk about the result first. Later, the Lin family actively sent someone to deal with it. It looks OK now, and the star level is adjusted to 3 stars first. But in response to Lin’s reply on Google, I have to say that after-sales service has to be more fueled. 1. Lin has a professional engineering team. In addition to installation, he should have encountered many follow-up after-sales related inquiries and questions, and has rich experience If you want to advise consumers to find a service that specializes in water pipes, they should be reminded that the urinal may need to be removed when the water pipes are passed, and pay attention to whether the water pipes may be broken Consumers can’t notice or understand this kind of details, and it’s understandable that water pipes are not part of Lin’s service. However, the reminder of details can avoid a lot of unnecessary troubles and increase consumers' confidence in Lin's 2. The size of the toilet tank is not suitable, of course it is no problem to re-order the material But if you want to change the water tank that does not meet the size and install it, this may be a problem. Because it may be risky, and it is the consumer who bears the risk The follow-up works supervisor has handled it with caution. At present, the family feels OK after the construction. Thank you Lin’s works supervisor for actively handling Think twice about buying sanitary equipment from Lin's Building Materials 1. The urinal is a bit blocked. After asking Lin's Building Materials, they only told the guests that they can find someone to pass it by themselves. They are not dealing with this. For sanitary equipment, they should deal with this matter from a professional perspective, because they are professional in this area. As a result, consumers turned out to get such a dumbfounding answer when they asked for help. I also didn't remind you that you must remove the urinal to make it easier to avoid injury. This is what we learned later. 2. The toilet tank, because the toilet was bought from them at the beginning, and there are problems a few years later, it should be reasonable to ask them to help repair it. Even if the water tank I brought was out of size, I couldn't guarantee that it would be fine if I installed it. So later my family refused to install it. Later, I said that I would contact again, and did not ask us to discuss how to deal with it in the future. I called them to ask about their business and only said they would ask the public works to contact them. We are really not very happy for such logistics services

Introduce in detail, many items There are Villeroy & Boch, Falper, Dornbracht, Victoria + Albert