三星智慧館:沙鹿沙田 - Shalu District

9/22 at 9:45 in the evening and asked the mobile phone, the female clerk had a bad smell on her face. The first sentence was: What's the matter, it seems like I have to rush out and get off work!

I waited for a battery for three months and said that there was no need to call back, from the warranty to the warranty ... I do n’t know what to say ...

The service staff are very enthusiastic and patient to assist in the migration of new and old phones

The shop is bright and comfortable...the service lady is kind to respond...especially all about the mobile phone business...

Buy a new empty machine note 8, 29990 yuan, send it to repair three times within a month, and insist on not replacing the new machine with customers! Then wait for my consumer complaint, Apple will report it! The worst and most negative Samsung store in Taiwan! The main point of the consumer relationship: the new empty machine is a faulty product, and the store insists on not replacing it! After the complaint was handled: the store responded to the bad goods, the store did not accept it, and later it was not accepted by calling Samsung Headquarters, and the two sides played football! The reason for the complaint: (the dispute): within one week after the invoice was issued, the consumer reported to the store that the product was bad. The store argued that it was caused by the consumer’s different usage habits. After one week of purchase, the consumer confirms that the product is indeed a defective product. The situation of the defective product is as follows: 1: [Amazing power consumption], when not in use, charge 100% at 10 am and 18% at 8 pm 2: [Bad screen sensing], no touch sensing by hand touch sliding, or even freeze 3: [Vertical and horizontal imbalance of the screen], the entire screen will turn involuntarily The above three failure situations have already reacted with the store. Consumers demanded a new machine, and the store insisted on not replacing it. So far, the new empty aircraft has been sent [returned for repair three times]! ! ! The first time to repair: the store said [main board failure]! The second repair: the original company said [no problem]! (The point is that the above three failure scenarios have not improved at all!) The third time to repair: the agent said [main board failure], [battery failure]! The purchase of a new empty aircraft will be sent for repair three times in the first month, and the three failures have not improved! The store sells [Faulty New Aircraft] and insists on not replacing the goods with consumers. I purchased Samsung [Note 8 smartphone]. Request content: Stores should exchange this new mobile phone for consumers

These two visits to the store to inquire about mobile phone problems, I feel that the clerk is not as friendly as the service in the past, and sometimes speaks too directly to the customers or is not too polite.

Mobile phone screen protector in Shalu District. Personal experience is. Only this one can be used for ultrasonic screen fingerprint recognition after the post. I also hope that the store will support more Samsung users

The smell of cigarettes in the store is quite strong. If I wanted to find a charger to directly push it, I had to go to the opposite store.