Acer Authorized Service Center - West District

A very caring store owner, even if you don't bring a laptop bag, you can also help to find a carton and a shock-proof pad to pack it. In addition, the upgrade is patiently introduced and the working hours are extremely fast! push

The male counter staff at the reception was very unprofessional. He asked the system to identify the wrong device name and talked to me about the chip. He told me about the product defect and the use of the original designated bag caused damage. It was judged that the person was damaged. The laptop I sent is still under warranty, so it is faster to send it to the direct-operated repair center. I don’t know if I don’t want to repair it. I don’t know. Just like Sony, it’s fine to take in the direct store. You only want customers to pay. It is not recommended to come here for repairs. No matter how bad the direct store is, at least it won’t play a ball and ask you to repair it elsewhere.

Because the children need computers for distance teaching, I thought the service center only repaired computers. After being introduced by the on-site engineer, I found that they also sold new computers. I asked about old laptops and suggestions for new laptops. The reception engineer at the counter was very professional and attentive. A bit of a donkey question~ During the epidemic, the urgent problem of letting children go to class has been solved. I purchased a 15" computer with a high-speed disk. The speed is really much faster than my old computer. Two children do not need to worry about their children when they teach online. During the epidemic, people come and go~ Disinfection of masks is really indispensable, and the service industry can show enthusiasm in this mask epidemic. It is really not enough~ It is worth recommending

Personally, I don't like to leave negative reviews, but this is annoying and annoying. The laptop was sent for repair on 1/7 and 1/10. I called the maintenance staff and said that the repair day was on Friday, so there was no result, and I replied that the motherboard was broken and repaired 4900, agreed to repair, after the laptop was brought back, the system was unstable and the screen displayed the problem, 1/18 sent it back to the test again, and then called the maintenance staff again and said: the top cover was accidentally crushed during the test and must be repaired. On the 1/25th, I didn't receive the relevant information, so I called again to inquire. The maintenance staff said: The cost of the top cover is 1,000 yuan... There are many question marks❓ Is it our fault? You are the one who used it, I need to pay? So I called again and I was angry, and the maintenance staff also responded angrily: I asked the material to help you repair it... After that, I called the customer service center, and I said that I was angry with the maintenance staff, and my appeal was: I want to get the laptop a year ago, and the next day on the 1/26th, the laptop was ready, and we went to get the laptop back. , but! ! ! When the laptop is closed, it cannot enter sleep mode... The direct-operated repair center that called acer all said that there are many cases on hand, plus the Chinese New Year is coming, there is no guarantee that it can be repaired before the year.... Such a maintenance experience is unpleasant

The service staff in their store are super responsive and very professional! Knowing where the customer's problem is, you can directly find it and tell the consumer, and then let the customer choose whatever they want to deal with. It feels very free and stress-free! great! Their staff store is really good!