神腦數位 台南中華東 Apple 授權維修中心
3.8/5
★
基於 8 評論
Contact 神腦數位 台南中華東 Apple 授權維修中心
| 地址 ： | 701, Taiwan, Tainan City, East District, Section 3, Zhonghua E Rd, 201-1號神腦數位 台南中華東 Apple 授權維修中心 |
| 電話 ： | 📞 +887 |
| 網站 ： | https://asp.senao.com.tw/shop1005.html |
| 分類： |
電話維修服務
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| 城市 ： | Zhonghua E Rd |
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D
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D Lion on Google
★ ★ ★ ★ ★ 服務人員態度真的很好！
 The attitude of the staff is really good!
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邱
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邱偉舜 on Google
★ ★ ★ ★ ★ 拜託店家支援人手吧！剛11:50等到12:18，將近30分鐘，還沒輪到我，時間都浪費了。
Please ask the store to support the staff! I waited from 11:50 to 12:18. It was nearly 30 minutes. It was my turn and time was wasted.
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陳
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陳麗涵 on Google
★ ★ ★ ★ ★ 11/1到店維修，服務的小姐很有禮貌地解說。維修1小時期間，有聽到來電詢問的電話，小姐也都很客氣及專業的回覆，感覺很棒~~
I went to the shop for repairs on 11/1, and the service lady gave a polite explanation. During the one-hour maintenance period, I heard a call for inquiries, and the lady responded politely and professionally. It feels great~~
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E
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ELAINE on Google
★ ★ ★ ★ ★ 9/29欲送修保固內12pro維修，第一線小姐似乎不太懂流程，還幾次入內詢問其他同仁，明明就可以查詢到保固內，手機也可以開機使用，卻硬要客人提供原購買證明、發票才可以送修，後來至［i］store以及另一維修點studio均告知可開機情況均不需要提供購買證明！貴公司無專業可言！
9/29 I want to send the 12pro repair under the warranty. The first-line lady doesn’t seem to understand the process. She also asked other colleagues several times. She can find out the warranty, and the mobile phone can be turned on, but she insists that the customer provide the original Proof of purchase and invoice can be sent for repair. Later, at [i]store and another repair point studio, they are informed that it is not necessary to provide proof of purchase! Your company has no professionalism!
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芬
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芬尼 on Google
★ ★ ★ ★ ★ 7/21至台南中華東路店維修保固內apple watch，一號窗口服務人員看完外觀後告知我需要購買證明/發票才可送修，若有發票應該可直接更新（手錶狀況為無法開機），因手錶為友人贈送，我跟友人索取證明後於7/26再度前往台南中華東路店維修，同樣一位小姐告知外觀磨損嚴重，需要維修費，我又帶著無法使用的手錶離開，如果小姐第一次便檢查仔細，我是否不用打擾朋友要收據發票，又跑這第二趟呢？我並不住在台南市區，貴公司櫃台服務代表您們整間公司的形象與門面，此兩次的服務體驗都讓我感受到很不舒服，希望貴公司的員工都能細心對待每位維修的客戶。
7/21 to the Tainan Zhonghua East Road store repairing the apple watch within the warranty. After reading the appearance, the service staff at the No. 1 window told me that I need a proof of purchase/invoice before I can send it for repair. Since the watch was a gift for a friend, I asked my friend for the certificate and went to the Tainan Zhonghua East Road store for repairs again on 7/26. The same lady told me that the appearance was severely worn and required a repair fee. I left with an unusable watch. I check it carefully once. Do I need to bother my friend to get the receipt and go for the second time? I don’t live in downtown Tainan. Your company’s counter service represents the image and appearance of your entire company. Both of these two service experiences made me feel very uncomfortable. I hope that your company’s employees can treat everyone with care Repair customers.
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S
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Su on Google
★ ★ ★ ★ ★ 看來大家遇到的問題都一樣
維修商品 強迫性需要購買證明及發票
而且先預判損傷是人為的 維修需要自行負擔費用
結果送去蘋果後就直接換新的
今天要不是我們強硬要送看看
是不是一些人就因為這樣損失了自己的權益
認真覺得員工訓練要加強
It seems that everyone has the same problem
Maintenance of goods compulsively requires proof of purchase and invoice
And first predict that the damage is man-made, and repairs need to be borne by yourself
After sending it to Apple, I just replaced it with a new one.
Today, if it weren't for our toughness, we want to send it out
Did some people lose their rights because of this?
Seriously think that staff training should be strengthened
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達
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達利陳 on Google
★ ★ ★ ★ ★ 原本假日只開一天現在一天都沒有，爛死了，平日都很忙假日都開
Originally it was only open for one day. Now there is no one day. It's rotten to death. It's very busy on weekdays. Holidays are open.
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謝
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謝承翰 on Google
★ ★ ★ ★ ★ Apple Pencil明明是全球保固，還要什麼發票證明其他國家買了不行，這個維修授權中心有屁用，完全的推托，保固也都不看
Apple Pencil is clearly covered by a global warranty. What invoices are needed to prove that it can’t be bought in other countries. This repair authorization center is used for shit. It’s a complete dodge, and the warranty is also ignored.
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