神腦數位 台南中華東 Apple 授權維修中心

The attitude of the staff is really good!

Please ask the store to support the staff! I waited from 11:50 to 12:18. It was nearly 30 minutes. It was my turn and time was wasted.

I went to the shop for repairs on 11/1, and the service lady gave a polite explanation. During the one-hour maintenance period, I heard a call for inquiries, and the lady responded politely and professionally. It feels great~~

9/29 I want to send the 12pro repair under the warranty. The first-line lady doesn’t seem to understand the process. She also asked other colleagues several times. She can find out the warranty, and the mobile phone can be turned on, but she insists that the customer provide the original Proof of purchase and invoice can be sent for repair. Later, at [i]store and another repair point studio, they are informed that it is not necessary to provide proof of purchase! Your company has no professionalism!

7/21 to the Tainan Zhonghua East Road store repairing the apple watch within the warranty. After reading the appearance, the service staff at the No. 1 window told me that I need a proof of purchase/invoice before I can send it for repair. Since the watch was a gift for a friend, I asked my friend for the certificate and went to the Tainan Zhonghua East Road store for repairs again on 7/26. The same lady told me that the appearance was severely worn and required a repair fee. I left with an unusable watch. I check it carefully once. Do I need to bother my friend to get the receipt and go for the second time? I don’t live in downtown Tainan. Your company’s counter service represents the image and appearance of your entire company. Both of these two service experiences made me feel very uncomfortable. I hope that your company’s employees can treat everyone with care Repair customers.

It seems that everyone has the same problem Maintenance of goods compulsively requires proof of purchase and invoice And first predict that the damage is man-made, and repairs need to be borne by yourself After sending it to Apple, I just replaced it with a new one. Today, if it weren't for our toughness, we want to send it out Did some people lose their rights because of this? Seriously think that staff training should be strengthened

Originally it was only open for one day. Now there is no one day. It's rotten to death. It's very busy on weekdays. Holidays are open.

Apple Pencil is clearly covered by a global warranty. What invoices are needed to prove that it can’t be bought in other countries. This repair authorization center is used for shit. It’s a complete dodge, and the warranty is also ignored.