怡容國際旅行社BestTravel Travel service - Sanchong District
3.5/5
★
基於 8 評論
Contact 怡容國際旅行社BestTravel Travel service
| 地址 ： | 241, Taiwan, New Taipei City, Sanchong District, Renzheng St, 128-4號怡容國際旅行社BestTravel Travel service |
| 電話 ： | 📞 +8889797 |
| 網站 ： | http://www.besttravel.com.tw/ |
| 分類： |
旅行社
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| 城市 ： | Renzheng St |
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呂
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呂蕙如 on Google
★ ★ ★ ★ ★ 從8月中旅行社回復刷退4800元的程序，說8月底會完成；到9月初反映未完成多次，會計和客服一直遲遲不處理，結果騙說10/8辦理刷退，但信用卡公司和金流公司都說沒收到刷退的申請，要消費者再洽詢旅行社。超過2個半月都尚未完成刷退退款的動作，一間老字號的公司，這樣值得消費者相信嗎?
 From mid-August, the travel agency responded to the refund procedure of 4800 yuan, saying that it would be completed by the end of August; to the beginning of September, the accountant and customer service have been delayed in processing the refund, but the credit card company said that the refund was processed on 10/8. Both Jinliu and Jinliu said that they had not received the application for rebate, and they asked the consumer to contact the travel agency again. For more than two and a half months, I haven't completed the refund and refund. Is this an old and well-established company worthy of consumers' trust?
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吳
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吳宜軒 on Google
★ ★ ★ ★ ★ 11/20,21參加雪霸二日遊行程.
客服原本說代轉收據會在出團後7日內寄出. 但後續每次打電話過去詢問都只會說會再請財務盡快在本週寄出. 到現在都還沒寄出.
如果有要代轉收據報帳用的請三思
Participated in Xueba's two-day tour itinerary on 11/20, 21.
The customer service originally said that the forwarding receipt would be sent within 7 days after leaving the group. However, every time I call in the past, I will only say that I will ask Finance to send it as soon as possible this week. It has not been sent yet.
Please think twice if you want to transfer receipts
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吳
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吳佳菁 on Google
★ ★ ★ ★ ★ 一家退費不處理、很差的旅行社, 3月底將旅遊票券寄回去申請退費，中間多次聯絡請他們儘快退款，永遠只會回答：持續請會計作業中,到現在快2個月了，還拿不到錢，也不過就1千多元而已，真的是誠信很差、爛透了，令人傻眼
A travel agency that does not handle refunds and is very poor, sent the travel tickets back to apply for a refund at the end of March, and contacted them many times in the middle to ask them to refund as soon as possible, but they will always answer: continue to ask for accounting work, it is almost 2 months now Now, I still can't get the money, it's only more than 1,000 yuan, it's really bad integrity, it sucks, it's dumbfounding
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P
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Pepper Pan on Google
★ ★ ★ ★ ★ 4/26-27太平山二天一夜
行程安排得宜，有充分的自由活動時間可漫步於步道中。感謝客服人員的服務及達成我們避免內用的需求。亦謝謝這兩天負責我們的司導張先生，態度客氣、語氣溫和、細心導覽、山路駕駛技術優，平順穩定。下次有機會還會再報名～
4/26-27 Taiping Mountain two days and one night
The itinerary is well arranged, and there is sufficient free time to stroll on the trails. Thanks to the customer service staff for their service and fulfilling our need to avoid internal use. We would also like to thank Mr. Zhang, the driver in charge of us for the past two days, for his polite attitude, gentle tone, careful guide, excellent driving skills on mountain roads, smooth and stable. I'll sign up again next time I have a chance~
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蘇
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蘇凌儀 on Google
★ ★ ★ ★ ★ 完全沒有誠信的旅行社，說好要退款，也回覆7-10個工作天會退，時間到了卻說會計出差，又要等候。
line客服很不ok，一點也不積極，要客人一直追問一直追問，而且還不一定會回覆你，電話客服也只會回覆「轉告line客服後續處理。」
收款後的售後服務很差很差，要選此旅行社，真的要三思再三思。
*連一顆星，都不想給。
A travel agency with no integrity at all, promised a refund, and replied that it would be refunded within 7-10 working days, but when the time came, it said that the accountant was on a business trip and had to wait again.
The line customer service is not ok, not positive at all. If you ask the customer to keep asking and asking, and they may not reply to you, the phone customer service will only reply "Tell the line customer service for follow-up processing."
The after-sales service after receiving the payment is very poor. If you want to choose this travel agency, you really have to think twice.
*I don't even want to give one star.
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K
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Ken Wang on Google
★ ★ ★ ★ ★ 我們因之前參加過一次雪霸覺得還不錯，所以後來在去年底購買了司馬庫斯， 從2月份說沒空房延到4月份又沒空房，到底要不要這麼滿載？
後來說好要退款，也回覆7-10個工作天會退費，從4/19號提供資料後就一直被鬼打牆 表示 每周都說本周會退費，會計到底是有多忙？現在已經6/2了，卻還沒有退款完畢，整個非常沒有誠信。
line客服也是要回不回的，不然就是已讀不回，是在拖欠甚麼意思？
麻煩明確給個確切退款時間吧
We thought it was pretty good because we had participated in Sheba once before, so we bought Simacus at the end of last year, and it was delayed from February to April when there were no vacancies. Do we need to be so fully loaded?
Later, I said that I would refund the fee, and I also replied that the fee will be refunded within 7-10 working days. Since I provided the information on the 4/19, I have been beaten by ghosts. I said every week that I would refund the fee this week. How busy is the accountant? It's been 6/2 now, but the refund has not been completed yet. The whole thing is very dishonest.
Line customer service also has to return, otherwise it has been read and cannot be returned, what does it mean to be in arrears?
Please specify the exact refund time
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H
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Hung Le on Google
★ ★ ★ ★ ★ Bad service,tour guy is not nice try to make money
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Ivanna Maryuki on Google
★ ★ ★ ★ ★ 17 October 2020, tour guide : Ms. Lai.
Thank you bring us in this tour. Although it's raining the whole day but I am totally satisfied
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