Bureau of Consular Affairs - Section 1

Great service from the entrance, volunteer staff will guide you to the right floor, pick a number note and wait for your turn. They are super efficient. Everything is ready on site, from photocopier to post office. Close to mrt number 2 exit, there's a shortcut beside the apartment complex.

Super efficient! I made an appointment online for the next day. When arrived, it took me less than 10 mins to finish the whole process.

Great service and super fast if you have time and have an online appointment set it up ahead. I had an expired passport, got on line filled in all your information ,made an appointment,easy to do . Email reminder was a plus. No need to worry about if you don't have a printer or photo. You can do it there. Bring your old passport, Taiwan ID nt$1300 ,two photos with you. (NT$120 to take picture for photos there) Front desk Information service was really nice. Almost knew exactly what you need. Caviar if you have online appointment, be there 10 mins before your scheduled time. Helper will point it out the machine to scan your ID and print out the form (with ID on it, neat!) And a number ticket. Yes,do that first if you don't have photo ready yet. This is kind of like that upstairs know that you are here, ready for your appointment. ..Less than 2 mins Overethere it has 2 or 3 photo booths and great helper to make sure you have your picture right for passport,NT$120 you will get 6 photos.... Less than 1 minute. Bring your photos to the middle stands, there are scissors,glue,pen ready for you to cut and glue or sign your name....Take me a while....4 mins By the time I reach upstairs where the windows are, they are calling my number already. Less then 5 mins, I'm done and go to next window to pay. Get your receipt and come back in few days, mine was 4 days regular speed. I was really pleased, and hopefully that's the right decision due to that was the last week they are using 1st generation chip. On the day to pick up my passport, went upstairs, pick up a number ticket, wait about 8 mins, there goes, done. Simply amazing. Thanks.

Terrible experience today. Got passed between Counter 32 and Counter 29 and they both couldn't help me with my foreign birth certificate problem at about 16:30. I asked what I could do and they couldn't do anything, not even pass on my documents to the relevant office or even ask a supervisor. I was following up and requesting further assistance because the people I had been referred to weren't able to help. This is in stark contrast to 2 weeks ago when I came in on 15/06/2021. The lady working at Counter 32 was extremely helpful. She passed on my documents and gave contact info to reach out and check if I hadn't heard anything.

Came with almost all papers prepared, get help from information desk. Everything done and out again in 20-25 minutes. Don't know if it was a slow day or they finally done some efficiencies to speed up.

From my experience, getting documents legalized is quite easy, the staff speaks English and can help with the process. Very quick! Just need to go 2nd floor and turn right

Terrible people. Inflexible and they try to find problems for you. I went to my local government post office to take my passport photo. It’s the same photo I was planning to use for my visa. They rejected the application saying the background was “beige”. Then they asked for my grant duration to be changed and rejected that time frame and asked for it to be changed back!? Crazy people. Cynical. Really just cynical. In the end, I was able to use the “beige” background photo at another place. It was not beige at all!!!

pleasant experience and smooth progress. I went at around 9am and didn't wait long since there was no need to queue at all. you can enquire for directions after scanning QR code at the entrance, the staff was very warm and helpful. I had document authentication at 3F. they accept both cash and credit card. cash will be proceeded at another counter, but if you have credit card the transaction can be done right at the counter. the clerks seemed to be less friendly than the one at 1F but they were nice too. they answer and explain clearly as far as you're asking proper questions and have all documents well prepared. there were three photocopy machines with straightforward instructions on the wall (NTD 1 each, pretty good quality). and opposite were tables with social distancing dividers ?