Chailease Auto Rental

Ok

Extremely Friendly

Friendly helpful staff who spoke some English.

great rental shop. no frills

We are from the U.S. and get one day rental from this place. Their service was good and I had a brand new Honda city (Honda civic). But when I was paying the bill, they gave me options to pay in USD or TWD (credit card). I didn’t think that much and picked USD. Later on I realized they charged 10.5% fee for paying in USD. The additional charge was never mentioned to me when I was paying. They said they don’t know about the charge and blame it on the credit card company. I told them my credit card is zero foreign transaction fee. They said I need to call the credit card company. 10.5% fee isn’t a lot and I was in rush for my train back to Taipei. I left but I think they don’t run the business with honesty.

Fraud, foreigners! Please dont rent from them, Worst company i have ever seen. They denied the international driving permit issued by the government. They wasted whole day and spoiled the trip. I already rent in taiwan from other companies and i could rent it even after they denied. So please dont rent from them. Never make any online payment to this company.

We rented a car for 2 days. During the first night, a third party damaged our car while we were sleeping at our hotel. When we returned the car we did not have to pay anything for the damage caused by the third party. They handled the situation very well and got two happy customers in the process. I would recommend this place to any visitor of Hualien!!

I'd give 0 star if I could and strongly advise all foreigners to AVOID this crooked Chailease branch. When starting my 4-day rental on 5 May they were all smiles. Upon return on 9 May, they claimed I scratched the car while reversing, pointing at some extremely minor paint chips at the rear (which I suspect could already been there before my rental). They wanted me to pay NT2000 for "loss of business" while they send the car for a paint job at a workshop, or alternatively continue to rent for 1 more day (how that ties in with 'paint chips' is anyone's guess). That statement immediately set off alarm bells. Check out the photos I took of the Toyota Altis I rented and tell me if a paint job is needed. I stood my ground and accused then of extortioning unsuspecting renters, they tried to reduced the price to NT1000, I said no and said I was recording what they were saying which is when they finally relented and let me go, wasting 20 mins of my time. Staff that served me is Mr. Kevin Hsu, but the perpetrator is the bespectacled guy at the counter (there's only the 2 of them in yellow polo tee uniform that I saw upon pick-up and drop-off). STAY AWAY and go for EasyRent instead. I would make a police report if I could but I was rushing for my train (as these staff know very well and hence try to take advantage of foreigners like me).