元大銀行 光復分行 - Section 4

Cooperate with Yuanta Securities to expand commercial banks.

Although it's on the third floor~ it won't be difficult to find~ the counter lady is very kind~

The bank is on the third floor, so the signboard on the first floor is not particularly conspicuous. Be careful, otherwise you may accidentally miss the first floor entrance.

The bank clerk had the wrong key information, and waited until everyone left before saying that he hoped I would go back to help deal with it. Just forget it when you are careless the first time. After all, people make mistakes. After five minutes after arriving home, they call and say that there is still information to help change. When Lin Bei is very busy, isn't it, things won't be solved at once? Afterwards, there was no apology, and the service and staff training of this branch was so bad.

The employee who handled the wire transfer was really not OK. When I heard the conversation that the employee called the supervisor, I said in front of me that "the other party insisted on going to the house in full". I felt very bad. I'm so angry that I have complained about calling, and I don't usually tell others about it, but the staff qualities of this branch really need to refuel.

My family went to Yuanta Bank’s Guangfu branch to handle the transfer, and they also handled the authorization of Yuanta Securities app to check the bank balance function, but told my family to go to the securities transaction, and did not confirm with the colleague’s supervisor. I asked my family to go to the securities to wait an hour. Was returned to the bank, etc. It doesn’t matter how much business you don’t understand. Can you ask other senior colleagues and supervisors before answering? It’s really uncomfortable to run around while asking for leave.

I came here to handle the Yuanta Securities delivery account. I just said that if I didn’t bring an empty envelope with a non-residential address on it, I could only fill in the household registration address, and then they would help me send the password and passbook to the current residence, and they would make a note. As a result, the stocks were all traded after a week, but the relevant documents were not received. I hurried to the bank to check that it had been sent, and gave the wrong mailing number to check. If the result is not found, the other party will recommend that the post office has not been updated. I couldn't find it, and I wanted to hang up. After n times of rushing and searching, it turned out that it would not be sent to the current address as they had said orally... it was sent to the household registration place in other counties and cities! After twists and turns and frightening account opening experience, it almost defaulted and settled, which was very thunderous. The quality of bank personnel needs to be trained.