E-Hobby - Wanhua District

The store staff has a bad attitude. I have waited for several months for the pre-ordered products that have been paid for, but they have arrived but they have not been notified. When they notified me, they forced me to pick up the goods within 4 days, otherwise they would directly return the warehouse for a refund (the website and the order are not available. Unspecified), ask the clerk to help change the delivery to home delivery, but I want to ask about the freight and delivery, but it is the customer's own business. I want the customer to ask about the freight, but I don't want to listen to the customer's question. Finally, the clerk said: the customer, do you want to cancel the order? Woolen cloth? Take the initiative to ask the customer to cancel the order and verify the other one-star reviews again. Donghai really has no shortage of customers! Originally, I wanted to take my children to the old store for consumption inheritance. This kind of store service attitude will sooner or later become the tears of the times... Sorry, one star is too many...will definitely buy elsewhere in the future, thank you. 1. It is clear to the clerk that due to a temporary event, it may not be possible to pick up the goods within 4 days, but the goods will be picked up within 2 weeks. 2. Because the store staff impatiently urged the customer to pick up the goods as soon as possible (even if I told him that he would go within two weeks), he kept repeating the direct return of the pre-ordered goods that I had been waiting for for several months, so I mentioned the self-paid home delivery service. . 3. On the webpage, order and pick-up notices, it is not clear that customers are required to pick up the goods within a 4-day period, otherwise they will be forced to return the warehouse for a refund, which will inevitably make people feel unpleasant. 4. Is it normal to ask about the shipping fee when delivering goods on behalf of customers? The clerk said that it was the customer's business, and the store did not know and would not ask for help. The customer asked for the shipment by himself, and was unwilling to answer any questions and provide assistance. He was impatient and did not listen to the customer throughout the process. Called Donghai customer service the next day, but got an answer based on the usual delivery experience, usually within 130, 150-200, the service attitude and professional ability are obviously different. 5. The store staff took the initiative to cancel the order. I didn't take the initiative to cancel the order because it was a gift my child had been waiting for for a long time. If you are willing to listen to and accept the real shopping experience of customers, you can provide better services and wish your business is booming.

I already live in the middle of the city, and I must make a special trip to go shopping. Now I moved nearby and I went shopping for the first time today. Much better, hope that the store will not be overthrown by the epidemic