EZ Travel Travel Agency, Taipei, Taiwan

Even the fake on-duty customer service is really bad. Call the customer service at about 19:10 in the evening of 4/4. You can't help the room you received from klook and then sold it. You will only tell the customer that you don't know!! If you don't have the authority to clarify , what is the customer service for? If the customer service has the authority to clarify and does not want to assist in processing, then I also admire it!! Thank you, your customer service, for hanging up on my phone.

Every year I take my family out to play I also ordered products from Yiyou.com. This time I feel very bad. 2/4 participated in the trip to Hehuan Mountain Sun Moon Lake. This time there were 8 passengers in total. It said that the luxury bus took 9 people including the driver. (where is the luxury bus from) 1. The four of us who arrived first had to give way to the latecomer to take a seat. (Because his wife is a foreigner and needs an interpreter? In such a crowded car, everyone has no conversation and needs an interpreter?) 2. The driver who is going to Hehuan Mountain won't help with the luggage, and let the elders step over the luggage to get off? Safety measures are completely ignored by passengers! 3. Because of course we have luggage for three days and two nights, but the driver said that we have to leave home with so much luggage? Participate in so many tours of Yiyou.com every year, I am very disappointed this time!

Since the epidemic in 2020, I have participated in several cruise-style trains, and I asked my friends to share and encourage them to participate. Before, there were children in the carriage crying and crying for three days, which made the entire carriage unable to rest peacefully, and reacted with the leader. The team leader asked me to remark to the business when I participated in the future, and the result was "Computer ballots cannot be changed", so why react? I will participate in the New Year’s Eve tour again on December 31, 2021. There is a family with six children and seven adults all together in the carriage. Is it because the computer chooses the number so that the six children play together and play together, but the parents do not stop it. I know that the leader is also Helpless! I asked the child to speak quietly, but it didn't help much. After three days of arguing, I finally ended the trip. On the first day of this, because Mr. He’s seat was defective, the seat could not lie down, and there were two vacancies next door, so I asked the team leader if no one could go there and sit there? The leader's answer is: If the 13-person family wants to sit, we have to let them go! 13 people have taken 14 positions, why do we want them? Did their family buy 16 positions? If you have a seat, you should be free to sit! The leader is asked for respect, otherwise we just sit down. The 1/1 noon meal is small and unpalatable. We don’t have to say anything about it, so why do we need to do a questionnaire survey and the quality is so bad at an average of 5,000 yuan a day. Perhaps this reaction is a matter of surrender, but in order to improve the quality of domestic tourism, he still tirelessly informs that Taiwan's unique tourism method will be out of the sky.