台中ezfly易飛網旅行社 - Section 4

Due to the epidemic situation, 109/8/7 received your company’s notice that you can refund the 109/October Dutch ticket. As for the application, I received an email on 8/19 at the beginning, saying "If you apply for a refund, the seat has been cancelled, and 300 yuan will be deducted. /1 After the service fee of Yifei operation, the remaining amount will be refunded to the original credit card in about 3-4 months." I would like to say that your company has stated that the operation time will be about 3-4 months and I will continue to wait until January (already After 4 months) I contacted my credit card company and indicated that your company has not applied for a refund. I will contact you by mail. You will reply to me on 1/25. "It is estimated that the refund will be completed before 1/29. Please also pay attention to the latest one. , 2nd credit card bill amount", 2/1 called again and said "refund has been completed, you need to pay the refund handling fee first" I also responded to the information immediately on the same day, and now my (110/2) credit card has been received to pay The refund fee but the refund has not yet come down. The refund procedures have been delayed again and again, and your company’s credit is worrying. This time I bought it, I was really scared. If I didn’t collect my account, I might have lost more than 80,000 money.

More than one person submits the application for passport and Taiwan compatriots at the same time, During the process, the service staff carefully checked one by one in an orderly manner And clearly inform the time schedule for various documents It also keeps a copy of the certificate for the guests in case they need it from time to time.

The customer service service for purchasing the North-South Star Matsu travel itinerary is very good, the explanation is very clear, it is worth recommending! !

The itinerary booking is fast and true, and the questions are also answered in great detail. A very good purchase experience

Very terrible service, 15% handling fee for refunds, 10% for refunds when you book a refund directly with the airline, and it takes 2-3 months to do refunds on Gigafly.com, if you know before you buy, read the comments first. It’s a negative experience similar to mine. The staff’s attitude is also fully armed to respond to customer problems. They are full of combat effectiveness and cannot change a word. If the customer is required to refund and rebook, I can really go to the insurance officer to deal with this company, and the travel agency has not fallen. Also amazing

It's black enough, I hope everyone will boycott this kind of travel industry with poor service quality and just want to make money and don't care about other people, don't let more people suffer!

Before buying a Matsu ferry ticket, read the reviews first, The travel agency responsible for ticket sales only said refund -10%, No follow-up assistance either. Great service, just refund the ticket, and then book the ticket online by yourself Travelers stranded on outlying islands deserve? I won't buy any more travel itineraries from you