Gogoro Yonghe Chenggong

The customer service is very patient, sorry for the bad tone, someone kept interrupting and I couldn't hear you

The service attitude of the supervisor James is very good and the technical level is very good. Every time the experience of returning to the factory for maintenance is very comfortable, I am very grateful to him. Please give me more advice ?

Last week, I went back to the store for regular maintenance and found that there was something unrepaired. Today, I went back to the technician to check it carefully and everything was fixed. Although I made an extra trip, the service was still great. Thank you for your hard work.

1. The car was repaired on 1/14. The repair and maintenance took two and a half hours. I waited at the scene for almost 80% of the time. After the maintenance was completed, the mechanic explained to me that the buttons of the car were damaged and the faucet was abnormal. The next repair Maintenance and then ask me to evaluate whether to repair. (1) If there is a problem with the car during the repair and maintenance process, it is not the first time to notify the owner of the car to confirm whether it is repaired, rather than inform the car condition after completion, then I do not know the meaning of this maintenance, if there is any subsequent accident, the responsibility belongs to the individual Or the maintenance personnel (2) Before the maintenance, the first two functions of the car are normal. After the maintenance, there is a problem, and the responsibility is fully pushed to the owner. This is the so-called high-quality service of Gogoro, which will be launched in the United States. (3) When I went back to the factory for the second time to inquire about the damage of the car, Gogoro did not send it because there was no material at the moment, and then sent a text message saying that if there is a dispute, the monitor can be adjusted for confirmation, and then it will no longer be related to the confirmation of the parties. condition, fill in the information on the after-sales service webpage, and no one pays attention to this maintenance case. 2. The car is originally a safety product. Let me ask which repair and maintenance factory will tell the owner that there are other problems with the car after the car is maintained. You can deal with it when you come back. If there is a shortage of materials involved, should we transfer materials from other factories or inform the car owner in advance and stay in the factory for repairs, instead of adopting the above methods, people can't help but wonder why these two problems appeared after the car was repaired and maintained. 3. The repair and maintenance of the car is about to be completed for a month. So far, the battery replacement and the app interface are still under maintenance. What is the administrative efficiency of the maintenance factory? I don't think I will come to this maintenance again in the future, because I don't think it is a professional car factory ~ a reference for people who want to come to this car factory for maintenance in the future. So far, the store has not responded positively to the following questions: (1) Why did the repair and maintenance of the car complete, only to inform the car that other parts of the car are still damaged. If there is a traffic accident, how is the responsibility attributable? Well, I don't know. I spent more than two hours on maintenance, but the car was still damaged and returned to the owner. So I don't know what is the significance of this vehicle maintenance? (2) Why is the system still showing the "Please maintain it as soon as possible" screen a month after the end of maintenance? Is this also the owner's problem? It has been more than five years since the vehicle was purchased, and I have also been to different stores for maintenance, but the first time I encountered the repair and maintenance was completed, I informed the owner that there are other problems with your vehicle, and I will deal with it next time I maintain it. As a consumer, how would you rate the store? I believe that if the store has followed the SOP operation, the above problems will never occur today, and then ask the owner to take the time to clarify the attribution of responsibility. I wonder if the owner's time is not a cost? Since the repair and maintenance shops have not yet been fully popularized, it takes more than half an hour for me to go back and forth to the shop.

The short-haired girl in the photo has a good service attitude Explained very carefully Much better ride after repairs I really thank her ?

The service is very thoughtful, every time I will call in advance to inform, you can pick up the car immediately when you come, it is very convenient

The first time I came to this store, it was not too far from my home, so I made an appointment for general maintenance. After entering the store, I found that it was a storefront that did not display new cars. It seemed to be mainly focused on maintenance and repair. The technology is good in all aspects, the environment waiting area is also clean, it is a good service station.