HSBC Linkou Branch

Good service, fast, convenient, clean and good bank

English speaking people were limited. We couldn't use the Premier Lounge and used it with the public.

I still have to ask so many remittances Not a bank commissioner Keep asking Have you opened an account here...

This branch is really bad. A woman at the counter has opened a foreign currency account in the past few months. Everything is filled out. When I go home, I am told to say that the information cannot be completed. Is it a waste of time?

I had a very bad experience today in HSBC Linkou branch today. There was a girl called Silvia Qiao sitting at the reception and her attitude was really awful! Today I had a very unpleasant experience at the Donglinkou branch of HSBC. A clerk named Silvia Joe at the reception desk, her service attitude is really bad ?! I told her I would like to open a Premier Account in Taiwan because I had the same Premier Account in HSBC HK and I wanted to connect two bank accounts so that I can do the T/T from HSBC HK to HSBC Taiwan. There was no customer (I mean zero customer found in the branch except me) in the branch but she told me she was very busy and couldn't open the account for me today, and she asked me to come back after the long holiday (after Apr 6 ). Today is March 29! I can understand opening an account may need to make an appointment but it doesn't mean she can use the excuse of “very busy” to turn me down. She can explain to me the procedure and cannot show me her long face. Is it a proper service? That is very impolite! The key is no customers are in the branch but I can see several staffs there. How can she tell me she is busy? What kind of service level she is now offering to her Premier Account customer? In HK, my account manager is very helpful and he knew I was busy in office and occupied by meetings all the time so that he would prepare everything to me and just let me sign the documents. That is! He helps me save a lot of time. Time is money! Why the service level in HSBC Taiwan is so terrible? They are now discriminating Hong Kong people? I can make a complaint! I told her that I want to open a Premier account in Taiwan because I have the same Premier account at HSBC in Hong Kong. I want to bind the two accounts and make a wire transfer from HSBC in Hong Kong to HSBC in Taiwan. At the time, there were no customers in the branch (I mean zero customers, only me), but she told me that she was very busy and couldn’t open an account for me today, and asked me to come back after my annual leave (April 6), but today It's March 29! I can understand that opening an account may require an appointment, but this does not mean that she can refuse me on the grounds of being "very busy". She can explain the account opening procedure to me slowly, but she must not give me a bad face. Is this the service attitude that I should have? That is very rude! The point is that there are no customers in the branch, but there are a few employees. How can she tell me she is busy? What kind of service level does she provide to Premier Account customers now? In Hong Kong, my account manager is very helpful. He knows that I have been busy in the office and have been busy in meetings. I just need to call him and tell him what services I want to do, and he will prepare all the documents for me. Then let me sign the document, it saves me a lot of time, time is money! Why is the service level of Taiwan's HSBC Bank so bad? Am I discriminating against my Hong Kong people? I can complain! I don’t think people can use HSBC Taiwan service anymore! I think people should no longer use HSBC Taiwan services!

There are coffee and tea, (tea, thicker) Washroom - clean, you can hang your bag behind the door.

Before I went there, I had called the customer service to inquire about the preparations for opening an account for the child. The customer service on the phone did not mention that the parents need to open an account together, but it does not matter. It is very simple to open an account together on the spot. When the lady who came to the scene heard that she was opening an account for a child, she kept repeating that this was a special account for investment and wealth management, and asked what to do with opening an account for a child? The answer is to save money in general and repeat that it is an account dedicated to investment and financial management. This means that you cannot open an account without a huge amount of money to invest. Hearing this statement and leaving, the lady said that if the child wants to open an account, both parents should open an account together. Is it difficult to open an account together? Just don't want to let the child open an account! Or HSBC's official website directly stated that it cannot provide services for children to open accounts, don't waste other people's time!