HYUNDAI-新營展示中心-服務廠

I can't tell if you don't tell me this is the exhibition center

The maintenance is fast, the reception staff is enthusiastic, and the stronghold manager Sihong serves attentively??

I came back to the accessories center because of the environment problem, and the team leader Chen and the technicians were very kind and very patient to deal with the problem carefully, praise!

Today’s maintenance feels very good, and I am very grateful to Technician Xu for his help. The maintenance cost is also very reasonable. It is very hard for everyone to work out. I also hope that this brand can continue to grow! Good technicians take good care of the quality of vehicle maintenance and believe that the brand value can continue to grow~

The unprofessional modern factory technician asks three questions, and feels that he just wants to deceive consumers' wallets

Looking at the road in the factory area, you can see how bad the quality of this place is. The logistics technician asked three questions. He only kept the car. It's not that the car is not good. The logistics team is really the main reason for dragging down the brand.

When buying a new car, the carmaker's business said that it will give three additional maintenance wages for free; but the third maintenance is for the company (this is the company's business announcement), which will originally come with bonus wages, so in consumers' perception, there will be at least four times. There is a wage-free discount. However, the depot insisted that it was impossible to find out how many times the gift was given during this maintenance, so the wages were calculated. To be honest, the wages are very small, only a few hundred yuan. If it was promised at the beginning that it would only be given twice, consumers should have spent such money, but if they feel cheated, it feels very bad. In addition, when I went to the Taitung factory for maintenance, the internal and external cleaning of the car can be given for free, and the appearance of the car was kept in good condition during the process, and there were no scratches that hurt the car. In the first maintenance, the new factory said that it would not help with cleaning to avoid disputes over scraping the car. I also agree with this consideration; and during this maintenance, it asked "whether cleaning is needed?" Wiping the car body with a cloth instead of washing it with water is unprofessional, as I know, this is the behavior that will hurt the car. The Xinying factory itself is dangerous to enter and leave the moving line, and the internal space is not comfortable compared to other factories, so it was originally for the service, but now even this incentive has been lost, and will be maintained in other counties and cities in the future.

I don’t know if it’s because of the change of factory manager and technician, the whole quality has plummeted. First of all, I have an appointment for maintenance. After I arrived at the scene, no one came out to receive it for about 5 minutes. I didn’t start to handle my car until I asked the counter. I told the counter staff that I had called to make an appointment for maintenance, and the counter only replied "um", then I asked if someone could help me with the car, and then the counter answered impatiently: Did you bring the car in? I said yes, and then started the maintenance procedure. After a period of time, a technician came to me to explain the condition of the car. Who knew what he said was not my car, so he went to find someone else, and after a period of time, Another mechanic came in to find the owner of the car, but everyone asked, but he didn't ask me, and finally he went out and I looked outside, it was my car, then I ran out and told him it was my car, and then He took me to the counter to sign for the details, and then he looked at me and said, I just got back so I don't know who's car, I thought to myself, doesn't it have a license plate... If you ask, you'll know, no one has a car When you get the maintenance details, just tell someone about the maintenance process and what to replace.... In the end, it's not the owner of the car at all. I really don't understand what it is talking about... How can there be such a big gap between the level of a factory manager and a technician... The former factory manager would receive them personally, but the current factory manager is not a bird at all and treats customers as invisible people. What else is there to say.... Evaluation 4.2 The star is probably the effort of the former factory manager ? All I can say is, take care... Employee training needs to be strengthened, and customer-oriented, isn't that what the service industry is like?