旺德電通股份有限公司

4.1/5 基於 8 評論

Contact 旺德電通股份有限公司

地址 :

No. 6號, Lane 116, Wugongsan Rd, Wugu District, New Taipei City, Taiwan 248

電話 : 📞 +889888
網站 : http://wonder.tw/
分類:
城市 : New Taipei City

No. 6號, Lane 116, Wugongsan Rd, Wugu District, New Taipei City, Taiwan 248
林威宏 on Google

非常感謝客服王小姐即時處理紫外線消毒燈的燈管更換,貴司的服務我很滿意
Thank you very much for Ms. Wang, the customer service, who immediately dealt with the replacement of the lamp tube of the ultraviolet disinfection lamp. I am very satisfied with your service.
林杏羽 on Google

於momo訂購貴公司產品,收件時少了零件,因此要求補寄零件。查閱產品使用說明書及網頁圖片零件名稱不相符,我需要的是說明書上的14號毛刷(圖片5號扁吸吸頭),但補寄給我還是錯的。
I ordered your company's product from momo, but the parts were missing when I received it, so I asked to send the parts. Checking the product instruction manual and the pictures on the web page do not match the names of the parts. What I need is the No. 14 brush on the manual (the No. 5 flat suction tip in the picture), but it is still wrong to send it to me.
張小妤 on Google

無線吸塵器的刷頭消失,詢問客服人員如何購買,當下即時回覆快速,立即幫忙協助,服務態度很好!!
The brush head of the wireless vacuum cleaner disappeared. I asked the customer service staff how to buy it. The immediate response was fast, and the service attitude was very good!!
黃凱爾 on Google

在momo台購買即熱飲水機有問題打去高雄分公司人員都很客氣,但因為是新買的,高雄建議跟momo台反應後,台北服務專員林小姐馬上致電關心,很客氣也很熱心,一直幫消費者著想,真的很值得給旺德ㄧ個讚?
If there is a problem with the instant hot water dispenser purchased from the momo station, the staff at Kaohsiung branch are very polite, but because it is a new purchase, Kaohsiung suggested that after responding to the momo station, Miss Lin, the service commissioner from Taipei, immediately called to care, very polite and enthusiastic. I have been helping consumers all the time, it is really worth giving Wang De a like?
比比 on Google

因為玻璃水壺破掉, 才打去客服重購一個, 一間公司 要客人自己手抄帳號匯款、 匯款完還要自己再回電回報, 然後說是星期一出貨, 也不說哪一間物流配送,還要自己問客服 然後那就算了! 哪時後能收到?物流單號?出貨了沒? 連封簡訊或是email也不會發給客人! 另外順帶一提! 官網的客服留言信箱也無法使用 真的超級浪費時間跟金錢在處理聯繫 你們行政流程真的非常落伍! 再者,休息到一點,13:05打了三通 貴公司沒有人能接電話, 可見客服也不是一點就上上工?
Because the glass jug broke, Just called customer service to repurchase one. a company Ask the guest to copy the account number by hand for remittance, After the remittance is completed, you have to call back and return it yourself. Then it said it was shipped on Monday, It doesn't say which logistics delivery, but also ask the customer service by yourself Then forget it! When will I receive it? shipment number? Has it shipped? Not even a text message or email will be sent to the guests! By the way! The customer service message mailbox of the official website is also unavailable Really super waste of time and money dealing with contacts Your administrative process is really outdated! Besides, rest until a little, and hit a tee at 13:05 No one in your company can answer the phone, It can be seen that the customer service does not come to work at one point ?
王姿姿 on Google

維修還不錯,line客服回覆也快,問明原因+要影片隔天就貨運來載回去修。但產品(藍寶真空破壁調理機)不太推,說因為馬力大,所以手要壓著杯蓋打才不會杯體一邊會浮起、下去、浮起、下去...(我只是打個蔬果米糊啊!),而且第一次打個堅果就把調理機打壞了~害我都害怕用它了.....
The repair is not bad, and the line customer service responds quickly. I asked the reason + I want the video to be shipped the next day and sent back for repair. But the product (Sapphire Vacuum Wall Breaking Conditioner) is not too pushy. It is said that because of the high horsepower, the hand has to press the lid of the cup so that the cup body will not float, go down, float up, go down... (I just Make a vegetable and fruit rice cereal!), and the first time I made a nut, I broke the processor~ I was afraid to use it.....
許YAO on Google

一台五千元的手持式吸塵器,會自動開關機! TM-SAV40D(旗艦版)還旗艦版咧!品質超爛,9/22拿到,10月初就進場維修,結果直接換新,才過幾個月,這台吸塵器又在自己開關機,售後服務真的很不行❌很爛,非常爛。
A 5,000 yuan handheld vacuum cleaner will automatically switch on and off! TM-SAV40D (the flagship version) is also the flagship version! The quality is super bad, I got it on 9/22, I went to the site for maintenance at the beginning of October, and it turned out to be a new one. After only a few months, this vacuum cleaner is turning on and off by itself. The after-sales service is really bad❌ Very bad, very bad .
K
Ken Hsu on Google

親自送件去五股總公司,要我把烤箱放在某個地上的簍子裡,過兩天維修打來叫我不要修理了?我問了原因?報價只修理門、螺絲索價1100報價太高,我說那就修理旋鈕400,結果回來拆了箱發現烤箱側面有2公分的凹陷! 再聯絡客服怎麼處理?客服派車來接回去。 = = = 後續 前幾天送回去烤箱後,今天收到回送的烤箱,原本收回去的烤箱不見了?原來旺德換了一台全新的烤箱給我!我有點訝異!也高度肯定維修的誠意! 謝謝
I personally sent the package to the Wugu Headquarters, asking me to put the oven in a basket on a certain floor, and call me not to repair it in two days? I asked the reason? The quotation was only for repairing the door, and the price of 1100 for the screws was too high. I said that I would repair the knob 400. After I came back and unpacked the box, I found that there was a 2 cm depression on the side of the oven! What should I do if I contact customer service again? The customer service sent a car to pick it up. = = = Follow-up After sending it back to the oven a few days ago, I received the oven returned today, but the oven that was originally taken back is missing? It turned out that Wonder gave me a brand new oven! I was a little surprised! Also highly affirm the sincerity of maintenance! thanks

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