ORIX Taiwan Corporation

Impolite

good

The service attitude is really bad!

A very black-hearted company!!! The business wants to mess up and the company's senior executives will not deal with it~~ It has been procrastinating, and the attitude is still very bad!!!

Running business 10 years ago, they asked me to open 36 tickets with customers at a time I made an appointment for an interview 2 years ago, just shook me for an hour and said that I was in a meeting, I didn't want to wait and left first~ In 10 years, the only company I interviewed for

I think this is a very bad customer experience. In September 2021, through the introduction of a friend, I contacted the salesperson of ORIX and asked him to quote Tesla's Model 3. The salesperson gave me a quotation, which said it was valid until September 30. And give me the contact information of the Tesla service specialist, please contact this specialist if I have any questions about Tesla. I placed an order before September 30, but the cost of the order was completely different from the price quoted at that time. The ORIX service specialist told me that the price on the Tesla website was the main one. This extended to the fact that I had to re-discuss the issue of buying a car with my company accountant, which led to the cancellation of the order before purchasing the vehicle. Before placing the second order, confirm the quotation content and the delivery-related issues with the sales specialist again! The commissioner said that all parts of the car will be contacted by the rental company. I just need to be in charge of wearing Meimei and happily deliver the car. However, it was actually the day of delivery, and the commissioner didn’t get in touch. He told me the day before that because of the epidemic prevention, Tesla prohibits people other than the owner of the car to accompany the delivery, so I had to complete all delivery operations independently. (In fact, Tesla only allows two people to enter the delivery booth, others can wait outside) On the day of delivery, I handed over the thermal insulation paper arranged by the leasing company, and there was no contact at all. After I delivered the car at the scene, I bought 3M thermal insulation paper at the Tesla store on the spot, and arranged for the original factory designated thermal insulation on the Tesla site. The place where the paper is placed... Only after that the leasing company said that it would ask colleagues to assist in arranging the work of sticking heat insulation paper. 3/26 The car was cut and in danger~ Contact the leasing company to collect and provide relevant information, and fill in the insurance company. The leasing company said that it will arrange to enter the site for maintenance on April 25th. At that time, there will be maintenance staff to contact me, and no one has done anything with me until April 25th. connection. On 4/20, there was a tire condition on the national road. I contacted the tow truck for rescue. I contacted the process sales staff to provide only surrounding information. Extending the follow-up tow company and the leasing company cooperation and communication and other related issues, I also have to provide my account for them to make a refund... The uncertainty in the process again and again has caused great trouble for customers, and greatly discounted their professionalism and service! I originally thought that the service of the Japanese company would be better than that of the Taiwanese company. I wonder if it was my cognitive error or I encountered more situations. I really don’t recommend it~ This rental company’s service is very bad!