Roots台中三越

Rotten to death

I bought Roots for the first time and spent more than 10,000 yuan. The result was the worst shopping experience in my life. When I went home and found that the magnetic buckle on the clothes had not been removed, I called the customer service and said that I would ask the home delivery to collect the clothes, and the clothes were packaged and delivered to the home delivery. I received the package sent the next night, and it turned out to be a hat? ? ? I called the counter again to respond, but the response I got was a problem with the customer service. The information provided by the customer service was wrong, and the customer service said that the product to be sent was a hat... Excuse me, is it not basic to remove the magnetic buckle when selling goods? Excuse me, who is responsible for the communication between the counter and the customer service? ? Excuse me, just buy a dress and need to deal with so many subsequent things, what's the problem? ? ?