Taichung Branch of China Life Insurance

I came to handle the policy matters. Although the information was wrong, the lady called immediately to inform me, and the problem of the payment was successfully resolved. The wealth management lady who handled it was very polite and efficient.

The environment is very clean and comfortable. The counter staff constantly wipes the customer's seat with alcohol. The epidemic prevention is very good. Ms. Lin at the counter No. 7 is super kind and patient. Thank you for your professional and loving service???

It is better to park the locomotive now, but the parking space has to be taken by yourself, and the service personnel are also very fast and professional.

Today, I went to the counter on the first floor of the company building to apply for the policy cancellation. The service staff who handled it were friendly, professional and efficient.

Today, I went to China Life Taichung Branch to apply for a policy loan. The receptionist, Lv Huiwen, was very kind and patient. I would like to express my thanks to her here.

The company commissioner is kind but the customer service is very poor, and the information will be missed when handing over the matter. Last year, because there was no contact information for the insurer, please contact the insurer and it was not communicated to the responsible commissioner, resulting in an empty wait. A low star is the quality of service given to the customer service. The attitude is indifferent and the tone is very down-to-earth. They will mistakenly think that they are calling ordinary people. Then the call is very difficult to make, and a very high percentage is not answered

Very unfriendly and bad attitude! There is a problem with the customer's automatic bank deduction method. The processing process of your company is to deduct 2000 into 24000. If I can't find the "original salesperson", I call "Customer Service" The attitude of "customer service" is not active and please ask me to find the "original salesperson" to deal with it by myself. After I called "customer service" for the second time, I told me who your "original salesperson" was before telling me that I would ask the "original salesperson" people" contact me The original salesperson contacted me and said that there is a client to help process the refund for about a week. As a result, the "client" only contacted me on the 1/6th. The attitude of the process was very poor. I thought it was because the insurance policy in the wet market has no professional quality at all ? In the end, the refund was not successful. The reason was that the money was deducted on 12/29 and I called them on 12/30 to inform them, but they only contacted me on 1/6 and told me that the money was deducted from last year, so no refund will be made. I can only help me with the monthly payment this year. Finally, I told the client that I want to cancel the contract. She couldn't help me deal with it. She asked me to call customer service. , the original business personnel can not find and find a client? ? ? ? Excuse me, have I encountered a scam group? Little things like this can't be handled well Then if I want to claim your company, wouldn't there be more to say? ? I was charged the next day and immediately contacted your company, huh? ? ? As a result, the "client" told me that because of the long time gap, it was already last year, and I was inexplicably deducted 24,000 by your company on 2021/12/29. I couldn't find my "original salesperson" and I was in 2021/12. /30 I called your "customer service" to ask for a refund, but your company's "client" didn't contact me until the 1/6th to tell me this, and the attitude was very bad. May I ask your company to deduct the money wrongly? what's wrong with my client According to your company It is impossible to refund the money you deducted due to your negligence. But I want to cancel the contract and can't find anyone to cancel the contract Then I can only make a trip to the closet ?