Taiwan Pelican Express

This is the quality of home delivery... One of the best rotten ??? frozen home delivery, all the goods received are de-iced + the box is completely broken, it is the home delivery of the Nangang office, but basically the "home delivery" is all Just as bad! A heart is not worth having!

Several times the delivery speed of Home Delivery is very slow. It takes two days for express packages to arrive on the same day, and ordinary packages cannot be received within three days. It only takes one day to arrive in the north and south of Taiwan. The speed of logistics is puzzling.

One star is too much! I arrived at the business office on 12/21, and I was stuck for two days without any action. The customer service phone could not be reached at all. After waiting for 20 minutes, I was connected and asked the staff to reply. Call this morning to say that the delivery will only be done tomorrow. Is it the concept of turning Christmas gifts into New Year gifts? Just send it for me on 12/30. The price is five yuan cheaper than TA-Q-BIN, but the feeling of five yuan is totally different from the time cost! In the future, as long as the delivery company for online shopping is Home Delivery, all products will be returned!

The customer service phone number is useless, so I have to leave a message here, I hope your company will see it. Inform the delivery staff that we are in quarantine and cannot go out, but the delivery staff said that because of the epidemic, the company stipulates that they cannot deliver upstairs. The delivery staff of other companies, even the delivery staff, can understand, only the delivery service has this rule? Let me ask, what if the resident is inconvenient to move? "Always attentive, on-time delivery" is your company's business philosophy, and we hope to implement it instead of shouting a slogan.

Because of the epidemic, I can understand that if I don’t deliver goods upstairs, I also try to minimize the chance of contact. However, there is an administrator in our building. I also called the deliveryman to ask him to send it to the management room. Please sign for the administrator first, and I will pick it up later. , but was rejected by the deliveryman. He put the goods directly next to the elevator without notifying the administrator on the first floor. The things I ordered were diapers, and the outer packaging clearly said diapers. I have a baby at home. Do I have to go downstairs with the baby to carry the goods?

2022/2/12 On Saturday, the delivery man called and rang and didn't answer. The next second, he called back and said that there was no response when he rang the bell, and asked him if he could help deliver it to the management room. When I went home and asked if there was a home delivery person ringing the bell, the family said no. On Monday, I called the home delivery staff's mobile phone to ask if the delivery would be made today, didn't they say it would be delivered on Sunday? The other party's attitude was very bad and responded that he didn't answer the bell, and he would not deliver on Sunday. Since it will not be delivered on Sunday, why did it say that it would be delivered on the phone? ? ? Why do I have to spend $150 waiting for home delivery, just use the convenience store to arrive at the store! Why spend more money to get angry? ? ? What's more, the food is a nutritional product that the old dog at home needs to eat, just spend more money and hope that the dog can eat it as soon as possible. I have already received the goods from the convenience store I chose. Very bad home delivery experience, I don't want to give a star.

The reservation system of Home Delivery is difficult to use~ and the customer service handling is very unprofessional. It is written on the reservation page that if you need to change the order after 6 pm, you must call customer service. As a result, the address had to be changed for some reason, and the time just passed the six o'clock the page said. After calling customer service, the other party told me that the system order number has not yet come out, and I have to call again the next day to change it. I also called the next morning, and the customer service called several times before picking up. Another customer service said that the address can be changed with the driver. When the driver arrived, he said that he couldn't accept it, and asked us to go to the whole family to get the blank list and rewrite it all over again... If we couldn't accept it that day, he left and said that he would come back the next day. The three people said different things and still failed to solve the problem! Waste people a lot of time! If not, it is fortunate that he has made an appointment a few days earlier, and he can also be asked to collect it a day later?