Yuanta Commercial Bank

Yuanta Bank_Nanjing East Road Branch_Swift Code is...?????

The person who answered the call was very casual.. The attitude of the telephone customer service should not be like this I said I was looking for XX, and he said that he might be busy calling you the extension. You dialed it yourself. After giving me the extension, you just hung up? ! The first time I met bank customer service, it was a bit dumbfounded.

Super inefficient. After opening the account, I took a number plate and waited for half an hour. Going to ask for security at the door, the security brother asked us to go directly to the counter to ask, the lady said that she would immediately find someone to deal with. Later, I went to the small counter next to me and asked why the lady was so long, and the lady responded. The counters are very busy (but I smoked the No. 1 pick). There is no feeling of embarrassment at all. It takes about an hour to get it from start to finish. The staff does not feel the service industry. They are not enthusiastic about the work. Explain the account in the middle. The phone has been ringing and I can’t hear the instructions. Very poor experience. The worst experience in the past 10 years.

1/26 Today, I went to get Fa Cai Shui, the staff inside asked three questions, and finally said that it has not started yet! Then your press release and the official self-media message posted on 1/25, ``Its 148 branches are broadcasting a total of more than 160,000 points of money for making a fortune, making a fortune'' is sad...

The service attitude is so bad, I don't want to give a star. In addition to the number plate and other super long, professional quality is also super bad. Employees didn't even train their banks' knowledge. If the newcomer has not yet started, at least the service must be enthusiastic. I just opened an account in response to the needs of the new company. It was a legitimate reason to wait for a long time to call the account opening counter. Two cabinet people in front of the counter actually left me in front of the counter. No reason. The woman called the man, and the man looked down and pretended to count the papers, and repeated the counting for about 3-5 minutes. I couldn't help asking: Hello! Do you want to do it? The woman's name is called the man's office, and the man tweets: wait a minute! This is the service of Yuanta Bank? !! I ran into a bank for the first time in more than ten years. What's not professional: The male teller said at the beginning that I had opened an online bank. I said: I used a credit card to log in. I have n’t even opened my account yet. Where's the online bank? The male teller didn't seem to understand the app function of his bank and insisted that it was the same. Then I started to set up an account. After a while, the male teller asked me to write an online banking code again. I asked: did you just say that I have an online banking service? Why do we need online banking code? The male teller changed it and said: Then you don't need to set the blank. I feel very weird at the moment, because I am the first time to open an account. Where did I open online banking before? Can I open online banking without an account? Totally illogical. So before you leave, confirm with the male teller: Are you sure my online banking is open? (Thinking in my heart: I don't want to run to your super rotten branch anymore) The male teller answered with an impatient tone: Yes. To cut off one word at a time is simply an unwilling attitude. When you get home, log in to online banking immediately: Fuck! The webpage shows: Your account is not open for online banking, please go to a nearby branch with your passbook and ID card! TMD! The quality of bank tellers is so low that it is really furious. The quality of Yuanta Bank's staff is so rotten, and the money in this bank is really worrying. It is safer to decide that as soon as the salary is transferred in, it is immediately transferred out. One more point about attitude and professionalism: When the document is set, the male teller asked me to confirm the content, please sign it correctly. I said: I wrote the company line number incorrectly. Can I modify it? Back: Inconvenient to modify. It's the setting you wrote. Me: I wrote it wrong, but you want me to check and confirm, I found an error. If you can't modify it, what is the meaning of confirmation? At this point, the male teller's eyes were impatient (he could use his eyes to perform with his mask). He grabbed the piece of paper and said: OK, I'll help you reset. What's wrong with this bank? Can an adult come out to control one? Rarely write reviews, I feel that all walks of life are hard, but in the face of this service, it is not possible to comment!

Every time I have to wait for a long time, I have to come, I have opened two counters, and both counters have guests, but there is no flow in 30 minutes, it is too exaggerated. This is my bank that runs more than 5 banks every month. It’s really a shame to have the worst bank in the world. (It’s really impossible for a bank to be judged negatively)

The service attitude of the short-haired lady who opened the account is very poor. The customer asks questions and asks three questions. The customer has to wait a while and call the supervisor for confirmation. Then, I have made an online appointment in advance and arrived at the counter on time. As a result, the customer in front of me It’s not finished yet. Let other customers who make reservations sit there like a fool and wait for at least 20 minutes. What is the purpose of the online reservation? The appointment is only at 11:00 and 11:24. Generally, the account will be opened. I don’t know if it’s the employee’s education and training, or the female employee’s personal problem. I don’t want to delay my lunch time due to account opening. In short, it’s very bad. One-time account opening experience...