圓剛 - Zhonghe District
3.5/5
★
基於 8 評論
Contact 圓剛
地址 : | 235, Taiwan, New Taipei City, Zhonghe District, Jianyi Rd, 135號圓剛 |
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電話 : | 📞 +88 | ||||||||||||||
網站 : | http://www.avermedia.com/tw/ | ||||||||||||||
Opening hours : |
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分類: |
電子製造商
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城市 : | Jianyi Rd |
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ぐれんはな on Google
★ ★ ★ ★ ★ 如果可以,連一星也不想給。產品品管不佳,第一次收到不良品麥克風,申請換貨後收到的麥克風又是同樣狀況。網路客服回覆慢態度也差,電話客服專線打不進,轉給總機後,總機又要你打客服專線。
直到強烈要求對方一定要有人回電,才終於接到電話客服人員回電,但態度也不佳,且請他確認電話要有錄音才能處理事情,結果電話客服掛斷電話後再也沒打來。
對顧客買到不良品,而換貨後又是不良品,完全沒有表達歉意,顧客前後花了12天都沒辦法使用到商品,工作被延誤了,廠商卻完全沒有道歉。網路客服和電話客服都要顧客退貨就好,好像退貨退款了,商品的不良和客服的不友善就沒發生過。
以後不會再購買這家公司商品。
If you can, I don't even want to give it one star. The product quality control is not good. I received a defective microphone for the first time, and the microphone received after applying for a replacement is in the same condition. The online customer service has a slow response and a poor attitude, and the call to the customer service line cannot be accessed. After the call is transferred to the switchboard, the switchboard asks you to call the customer service line again.
Until I strongly requested someone to call back, I finally received a call from the customer service staff, but his attitude was not good, and he was asked to confirm that the call must be recorded to handle the matter. As a result, the call customer service did not call again after hanging up. .
I did not express any apologies for the customer who bought the defective product and the product was defective after exchange. The customer spent 12 days before and after the product was unable to use the product. The work was delayed, but the manufacturer did not apologize at all. Both online customer service and telephone customer service require the customer to return the product. It seems that the return of the product is refunded, and the defective product and the unfriendly customer service have never happened.
Will not buy this company's goods in the future.
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坦
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坦克 on Google
★ ★ ★ ★ ★ 爛東西買,來裝了也不能用。還介紹勒。爛透了也不能退。每天都來給你一個
Buy bad things, and you ca n’t use them if you install them. Also introduce Le. You can't retreat if it sucks. Come to give you one every day
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Chamber Wang on Google
★ ★ ★ ★ ★ 自有品牌台灣本地公司,網路購物包裝細心,值得多多鼓勵. 地址位於捷運橋和站步行約10分鐘路程。或是景安站轉橘5可抵達
交通便利,可多利用大眾運輸工具
A local company in Taiwan with its own brand, careful online shopping and packaging, which deserves more encouragement. The address is about 10 minutes' walk from MRT Bridge and Station. Or turn to Orange 5 at Jing'an Station to arrive
Convenient transportation, can make use of public transportation
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梁凱翔 on Google
★ ★ ★ ★ ★ 擷取盒用不到90天就故障了,產品爛就算了,維修客服水準極差,送修還要等上7到10天,更不用提還遇到年前,重要工作都被耽擱,再也不會買他們的產品,呼籲如果有重要工作使用者不要買他們家產品。
2/26 更新 to G paul 講的這麼義正言辭 結果你們東西還是沒修好阿 欠罵只是剛好 圓剛會爛不是沒有原因
It took less than 90 days for the capture box to fail. Even if the product is rotten, the maintenance and customer service standards are extremely poor. It will take 7 to 10 days to send for repair, not to mention that important work was delayed before it happened. Nor will they buy their products, and call for users not to buy their products if they have important jobs.
2/26 update to G paul's righteous words, but your things are still not repaired. The curse is just right. It's not that Yuangang will be rotten for no reason.
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Benjamin Wang on Google
★ ★ ★ ★ ★ 客後服務不佳,產品售後不佳,產品支援度不佳,不想當產品孤兒,不推薦這一家公司
Poor customer service, poor product after-sales, poor product support, do not want to be a product orphan, do not recommend this company
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Lance on Google
★ ★ ★ ★ ★ 面試時要注意,圓剛不承認保障年薪為勞資法定義的工資,所以員工不保證會拿到offer上簽約的工資喔
During the interview, please note that AVerMedia does not recognize that the guaranteed annual salary is the salary defined by the labor law, so employees are not guaranteed to receive the salary contracted on the offer.
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Jennie.Chang張婕霓 on Google
★ ★ ★ ★ ★ 疫情期間購買遠距學習商品,音質清晰.有幫助到疫情時期會議討論及上課使用.
送修遊戲擷取產品,可以臨停B2停車場, 1 小時40. 交通算方便.如果有會員優惠方案會更好!
服務人員清楚解釋問題 整體經驗值得鼓勵 台灣本地的品牌廠.
Purchase distance learning products during the epidemic, and the sound quality is clear. It is helpful to discuss and use in classes during the epidemic.
Send the game to pick up the product for repair, you can stop at the B2 parking lot, 1 hour 40. The traffic is convenient. It would be better if there is a member discount plan!
The service staff clearly explained the problem. The overall experience is worth encouraging local brand factories in Taiwan.
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Syming Chen on Google
★ ★ ★ ★ ★ 成立30多年的本土老公司,過去由電腦看電視應用發跡(TVBOX, TV card)是我學生時代的舊回憶, 隨著時代演進也不斷轉型,目前產品往遊戲直播、教學與會議視訊設備、AI 邊緣運算發展,這兩年受疫情影響圓剛的視訊設備BO317幫我解決Work from home 的應用需求,碰到使用問題客服也積極的協助排除,是家負責任的好品牌~有些商品如註冊會員還能延長保固非常划算~是難得的MIT品牌
An old local company established for more than 30 years. In the past, I used computer to watch TV applications (TVBOX, TV card) is an old memory of my student days. With the evolution of the times, it is constantly transforming. At present, its products are used for game live broadcast, teaching and conference video equipment, AI With the development of edge computing, AVerMedia’s video equipment BO317 has been affected by the epidemic in the past two years, helping me solve the application needs of Work from home, and customer service also actively assists and eliminates problems in use. It is a good and responsible brand ~ some products such as registered members It can also extend the warranty and is very cost-effective~ It is a rare MIT brand
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