Kerry TJ Logistics

Sad company. No contact at all on the phone, it is unauthorized to indicate that the customer cannot be contacted, and the delivery time is changed. It wastes my day.

Informed in detail about the size and weight, and the director reported the price. He was present and said that the size would be increased by 50%. He also said that the director did not understand the rules. It was funny. The calculated price was an increase of 8.5% from the original price of the director (not the declared 50%) , I have already made a trip in person, so I sent it out of my anger. If you want to do business, I suggest you send it elsewhere, so you don't even feel angry when you make a special trip!

It is often missed, or it is not delivered.... damn it Poor customer service attitude The previous claims for damage to the customer's goods are ignored Difference!!!

The delivery driver was very polite and reminded the box that it had been sprayed with alcohol for disinfection. The driver of this route recently is very good

What's wrong with Mr. Liu's attitude, the delivery guy, he said that he would take back the customer's goods in less than a minute if he didn't have change to go to the convenience store for exchange? ? It’s okay to take it back. Of course you can be responsible for business losses, but do you want to be responsible??

This is a lousy logistics company I don't even want to give one star! Yesterday 4/12 at 2:22 pm, Call for a quote... The phone has clearly made an offer and then refused to admit it, When I arrived at the scene, the difference was five times. Get the person who answered the phone, Then say no offer! What the hell! Obviously, after the customer has passed away, Then say it's on the spot! As other commenters said: It's all the guest's fault, it's all right. rotten….

I want to say that I want to choose Darong because the speed is faster than other logistics industries. But after this incident, if you choose to ship in the future, you will definitely not choose Darong! ! On the 4th/15th, the manufacturer was notified that he wanted to help me send an item, and he must choose the fastest and most trusted Darong 4/16-17 Weeks off Tuesday, two days off On 4/18, the package was found at Shulin Station, so I called Darong Shulin Station to ask. A male customer service staff told me that the package was at Shulin Station. I want to say that there may be too many parcels, so it is too late to deliver, so I go directly to the forest station and want to pick up the parcel. When people go there, tell me that things are not at the station? ? I searched and couldn't find my package. It said that the driver might have taken it out? ? ? Wondering why the package you told us was at the woods station When he arrived at the scene, he told me that the thing was not at the station. What's wrong with your work flow? ? ? Afterwards, I called a lady and asked if there was any way to help me contact the driver. They told me that there was no way because they didn't know the driver's phone number. I entered the short code to dial, but the driver didn't answer Tell me that when the driver comes back, someone will ask someone to find the package, and then they will call me. I said yes, and then let me know. If we find it, we will pick it up at the station tomorrow morning after business hours. After waiting for 12 hours, the result is no news. I don't know where my package is going because it always shows that the delivery is not completed (delivery on the next working day) Want to ask if your company's SOP needs to be revised? ?