Taiwan Cooperative Bank

New account opening, slow service, slow enough

When I open a new account, I refuse to open it when I am a scam group. Why do you have another account to open a new account?

A bunch of their own rules, poor attitude, slow service Go to a branch to open an account and say that you want to make an appointment. After the appointment, the next day, As a result, there was an on-site account opening. Then ask you to wait first? ? ? It’s finally your turn, it’s still not good for more than an hour.

Today, I went to Lugang Central to handle the processing of credit card fraud. The handsome young guy at the service desk has enough professional knowledge and kind service to assist in the complete processing process.

The service is cordial and convenient. The speed of new account opening is problematic. Sometimes it is because the undertaker is on vacation. The agent is unfamiliar with the operation. I just met the new account opening agent of the foreign exchange agent on behalf of the foreign exchange agent. The account is opened from about 10 in the morning to 6 in the evening. It’s too much. The iron door has been closed for 3 hours and it’s not finished yet... At that time, I only got the book... Other remaining parts ~ card, online banking settings, account settings, agreed account settings, all moved to the next day to continue processing; on the day of processing, I I also went to Lukang Vegetable Market to eat Chinese food. I also bought Chinese food and drinks for the agent. Seeing that the employee was busy opening an account for me in the morning and didn’t eat until the afternoon, so I bought more and asked the employee to eat first. Don’t get tired. , I was there to comfort the clerk not to be nervous all the way, it’s okay to slow down, I’m not in a hurry, I don’t think it is anything. The surrogate operator is not familiar with the new account opening business, and the new account opening requires a lot of information and procedures, and also needs to check the customer's financial status and the probability of illegal use; so what does it matter if you slow down and wait longer? Normally, 1 to 2 hours of opening an account at each bank is considered basic! Moreover, this is also an outpost to prevent money laundering, fraud, financial crimes, etc. If you (you) can handle it casually and simply without investigating it clearly, then there is a problem! I feel that other reviewers are also speaking too seriously for the sake of avoidance? If you don’t understand banking, finance, and other legal common sense, just ask more, don’t criticize it when {you feel} is wrong? Banks, finance, and employees are all working hard, okay? I handle all kinds of financial services for my customers every day; when I handle financial services for my customers, no errors are allowed in the accounts. The counters must also pay attention to fraud problems for customers, and usually check the illegal cash flow and other issues, and according to my understanding Although they work in an air-conditioned room in an office, they are actually making money from the company. The salary of the staff is not very high; they usually have to tighten their nerves anytime and anywhere at work, do not allow any mistakes, and let you (you) Such ignorant people criticize? Do you (you) find it easy? Is it okay to criticize others directly with {self-feeling}? The position is reversed. It's you (you). How do you (you) feel? ?Advise~ ⭕If you think it takes too long to open a new account, you can go to another place to open it. (Go to a few more banks to check, if there is any need to open a new account, please introduce it to me in less than 1 hour.) ⭕If you feel that the staff has a bad attitude when handling financial business, you can go to another place, and complain and criticize it like this without encountering it. (May I ask the bank clerk to help you (you) handle financial business seriously and cautiously. With so much business volume every day, the nerves are already tight enough, and the salary is not particularly high. You must also flatter and flatter you (you) who are not familiar with you. Accompany the smiley face?? What kind of thinking and logic is this, I really don’t understand)

The efficiency is extremely poor, waiting for a number for more than an hour In the middle, I let those who didn't take the number plate cut in line, laughing to death

I waited for an hour and a half to open an account and draw a number card. Then I told me that there were too many people and I couldn't do it.

2022/5/19 Going to apply for online banking today to update the information. (account that has not been used in a long time) The door attendant was very quick to help draw the number card, Tell her that I will use the Internet to draw number cards first, She was very helpful and quickly directed me to the front desk. The male staff at the service desk was quick and professional in assisting me to complete the business I needed. When I came to the general counter, the staff processed my documents quickly. I feel that the service is enthusiastic, fast and professional, I must give a like?